FAQ

Our three orthotic insoles are designed to help with flat feet, plantar fasciitis, heel spurs, arch pain, overpronation, Achilles tendonitis, and general foot fatigue. Two of the insoles also support posture correction, which can help relieve knee, hip, and lower back strain.

Choosing the right size with oh!pedics is simple! We recommend selecting your usual U.S. or Canadian shoe size.

If you typically wear a half size or have wider feet, it's best to go up a size. For example, if you usually wear a size 8.5, we suggest choosing a size 9 in oh!pedics.

If you know your precise measurement in inches, you can refer to our sizing chart, which shows measurements from heel to toe.

Our ballet flats are designed with a medium width for optimal comfort.

The 100% leather lining and upper help provide a comfortable, personalized fit, as the shoes mold to your feet and gradually stretch to accommodate your foot's width.

We recommend trying your oh!pedics in the comfort of your home, and if they don’t fit comfortably, our 30-Day Return & Exchange Guarantee is in place to ensure your satisfaction.

They’re built on a “medium plus” last with a roomy toe box — designed to give your feet space to move without pressure.

We offer sizes 4–13 (U.S. sizing)

Our shoes are crafted using one last, ensuring consistent sizing across all orders. If your first pair doesn’t fit, you can exchange it, and you’ll never have to guess your size again!

oh!pedics ballet flats stand out for their blend of luxury materials and thoughtful design.

Made from premium full-grain leather with a full leather lining, these flats are soft, breathable, and help keep feet dry — a feature few brands still offer.

They come with three orthotic options tailored to different foot pain needs, ensuring enhanced comfort and support.

The semi-round toe shape provides a stylish look while relieving toe pressure, and the one-piece 100% rubber sole adds stability and durability.

Unlike many flats, ours have a non-elasticized back to prevent discomfort and a special bunion sleeve to alleviate pressure, making oh!pedics ballet flats a unique choice for both style and foot health.

While oh!pedics ballet flats are not classified as orthopedic, they are designed with comfort and support in mind.

Our flats feature specialized orthotic insoles that can help alleviate pain associated with conditions like flat feet, calcaneal spurs, plantar fasciitis, and other issues affecting the soles of the feet.

By offering tailored support, these orthotics make our ballet flats a stylish yet practical choice for women seeking relief from foot pain.

oh!pedics ballet flats are crafted primarily from high-quality Italian full-grain known for its durability and luxurious feel.

Our flats also feature a special leather lining that is breathable, absorbs sweat, and helps keep feet odor-free, giving you a comfortable and fresh experience all day.

Many of our customers with diabetes have shared positive experiences with oh!pedics ballet flats, noting that our shoes are well-suited for their needs.

They appreciate the genuine leather lining, which provides a smooth interior that minimizes friction and reduces the risk of rubbing, cutting, or blistering.

While we are grateful for the feedback from these customers and are pleased that our flats work well for them, we want to clarify that we make no claims that our shoes will be perfect for every woman with diabetes.

It's always best to consult with a healthcare professional for personalized advice.

Two of our orthotics are designed to promote better posture by supporting alignment through the arch and heel. Many women report relief from knee, hip, and lower back pain.

All our ballet flats are handcrafted in Cali, Colombia by skilled artisans from our third-generation shoemaking family.

We use soft, breathable leather linings and design with minimal internal seams — creating an irritation-free fit that many women with sensitive or diabetic feet appreciate.

Each pair includes a discreet, built-in bunion sleeve designed to reduce friction and add comfort — noticeable only for those who need it.

At oh!pedics, we offer a wide range of color options! You can find all the classic leathers in various earthy tones, along with popular colors such as black, navy, and red.

We also have metallic options like gold, silver, and bronze. Additionally, we occasionally feature seasonal colors, so be sure to check back for new arrivals!

At oh!pedics, our collection focuses on a single, semi-round toe shape, which was specifically chosen for its comfort and classy appearance.

After testing various shapes, we found this design to provide the most comfort for women experiencing foot pain. This allows us to ensure that every pair delivers the best possible fit and support.

Currently, our oh!pedics ballet flats come with a fixed 1.1-inch heel height, which includes both the sole and the orthotic.

This design is specifically crafted to alleviate foot pain and provide optimal comfort. At this time, we do not offer other heel heights or customizations, as we believe this design best supports our commitment to comfort and style.

When you order oh!pedics ballet flats, you’ll receive:

• Custom Orthotic: Each pair comes with the orthotic you selected during checkout, tailored to address your specific foot needs.
• Complimentary Small Purse: Depending on availability, this may be a coin purse or a cosmetics purse made from leather off-cuts, supporting a social cause.
• Storage Cloth Bag: A convenient cloth bag for carrying and storing your ballet flats.
• Adjustment Pads: Included are small adjustment pads that can be placed under the insoles for a snug fit around your toes, if needed.

We believe these items add value to your purchase and reflect our commitment to quality and customer satisfaction!

Yes! Each pair includes the orthotic you choose at checkout, based on your specific needs.

Yes! We currently ship to the USA, Canada, UK, Australia, and New Zealand.

• USA: Free shipping. Returns and exchanges accepted within 30 days — we cover both ways.
  
• Canada: $12 shipping via DHL or FedEx. All international sales are final — no returns or exchanges.
  
• UK: $15 shipping via DHL. We declare each pair at ~£99 to help avoid VAT, but duties may still apply. No returns or exchanges.
  
• Australia & New Zealand: $27 shipping via DHL Express. No returns or exchanges.
  

Please allow 10–20 days for delivery, which includes production, quality control, and transit.

All our shoes are crafted to order with care — please allow 10–20 days total for delivery. This includes production, quality control, and transit.

• USA orders are shipped from our Miami warehouse via UPS Ground or USPS.
  
• International orders (Canada, UK, Australia, New Zealand) ship from our workshop in Colombia via DHL or FedEx.
  

You'll receive a tracking number by email as soon as your shoes leave our hands.

U.S. Orders:

We make returns and exchanges easy and hassle-free! If your shoes are in original and unworn condition, you have 30 days from the delivery date to request a return or exchange — and we cover shipping both ways.

Exchanges:

We’ll send your new pair(s) along with a prepaid return label.

You won’t be charged for the new item(s) as long as the original pair(s) and accessories are returned in good condition within 30 days.

Exchanges typically take 10 to 20 days.

Returns:

We’ll email you a prepaid return label.

Once your return is received and inspected at our Miami warehouse, your refund will be issued within 2–3 business days to your original payment method.

International Orders (Canada, UK, Australia & NZ):

We do not accept returns or exchanges for international orders at this time — all international sales are final.

If you have questions, reach out to us anytime at customerservice@ohpedics.com — we're happy to help.

U.S. Orders:

Once your return arrives and is processed at our Miami warehouse, your refund will be issued within 2–3 business days to your original payment method.

We’ll keep you updated throughout the process, so you’ll know exactly when to expect your refund.

International Orders:

We currently do not offer returns or refunds on international orders.

If you have any questions or concerns, feel free to email us at customerservice@ohpedics.com.

If you need to exchange your oh!pedics shoes for a different size or color, it’s easy!

If you’re the original purchaser, we’ll ship your new pair(s) along with a prepaid return label.

You won’t be charged for the new pair(s) as long as we receive the returned pair(s) and accessories in their original and unworn condition within 30 days.

Simply use the prepaid return label to send back the pair(s) you decide not to keep. The estimated time for an exchange is 10 to 20 days.

If you have any questions or need assistance during the exchange process, feel free to contact our customer support team at customerservice@ohpedics.com

Yes — most pairs are crafted in small batches or finished to order. This ensures fresh quality but may take 10 to 20 days.

To keep your oh!pedics ballet flats looking their best and to extend their lifespan, please follow these care instructions:

1. Cleaning:

• Upper Leather: Wipe with a damp white cloth; avoid soaking.
• Lining Leather: Use a soft, dry cloth. For stains, use a slightly damp cloth and dry thoroughly.

2. Drying: Allow your flats to air dry naturally. Do not use direct heat sources like hairdryers or radiators, as they can cause the leather to dry out and crack.

3. Orthotics: Clean removable orthotics with a damp cloth. They can be washed in extreme cases, but this may reduce their lifespan.

4. Water Exposure: Avoid exposing your flats to water. If they do get wet, pat them dry with a soft cloth and let them air dry completely before wearing again.

By following these simple care steps, you can enjoy the elegance and comfort of your oh!pedics ballet flats for years to come.

Yes, you can clean the removable orthotics from your oh!pedics ballet flats!

We recommend using a damp cloth to wipe them down. In extreme cases, they can be washed; however, please note that this may shorten the lifespan of the memory foam and the fabric that covers them.

For optimal maintenance, it's best to clean them gently and allow them to air dry completely before reinserting them into your flats.

No — the soft leather lining and carefully designed last mean most customers enjoy comfort from day one.

Yes! We’re happy to guide you — just send us a message through our contact page.

If you have any questions or need assistance, you can reach our customer service team in the following ways:

• Email: customerservice@ohpedics.com
• Phone: 1-786-224-1735
• WhatsApp: 1-786-224-1735

We're here to help and look forward to assisting you!

You can find customer testimonials in the dedicated section on our website. We love sharing experiences.

While our primary market is the U.S., we also offer shipping to Canada, Australia, and the UK for an additional fee, which is calculated at checkout.

Please note that we currently do not accept international returns or exchanges, so all sales are final for these locations.

Currently, we don't offer bespoke or custom-made shoes. All of our ballet flats are handcrafted to order, ensuring high quality and comfort in a range of colors, leathers, and orthotic options.

At this stage, we are not yet selling our products wholesale to shops or boutiques. However, we are receiving inquiries from retailers around the world as we prepare to offer wholesale options in the near future. If you're interested in carrying oh!pedics in your store when we begin wholesaling, please send us an email with the following details:

• Your company name
• Number of stores
• Website URL
• Location (Country and city)
• A brief description of your store or boutique
• Estimated volume and interest in our products

We will reach out when we begin wholesaling and look forward to connecting with you.

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You’ll receive updates and special offers directly to your inbox, with messages sent at most once a week. We aim to keep you informed without overwhelming your inbox.

Join our email list to ensure you don’t miss out on exciting deals from oh!pedics!