Shipping Policy

Shipping & Delivery

All our shoes are crafted to order with exceptional attention to comfort and detail. Depending on where you live, your order will ship from one of two locations:

  • USA orders are shipped from our warehouse in Miami, Florida
  • All other countries are shipped from our workshop in Colombia

Please allow up to 10–20 days total for delivery, which includes time for production, quality control, and international transit.

🇺🇸 United States

  • Delivery time: 10–20 days
  • Shipping: Free
  • Returns & Exchanges: Accepted within 30 days. We cover round-trip shipping.
  • Consistent sizing: You only need to exchange once — after that, your fit is guaranteed.
  • Order tracking: You'll receive a tracking number via email as soon as your shoes ship.

🇦🇺 Australia & 🇳🇿 New Zealand

  • Delivery time: 10–20 business days
  • Shipping: $27 USD flat rate via DHL Express
  • Returns: Not accepted — all international sales are final
  • Customs: No duties are expected, but any import taxes are the buyer’s responsibility

🇨🇦 Canada

  • Delivery time: 10–20 business days
  • Shipping: $12 USD via DHL or FedEx
  • Returns: Not accepted — all international sales are final
  • Customs: VAT or duties may be charged upon delivery

🇬🇧 United Kingdom

  • Delivery time: 10–20 business days
  • Shipping: $15 USD via DHL
  • Returns: Not accepted — all international sales are final
  • Customs: To help reduce unexpected fees, each pair is declared at approximately £99. This is below the VAT threshold, so most customers will not be charged extra. However, we cannot guarantee this, as final decisions are made by your local customs office.

✉️ Notes for All Orders

  • You’ll receive a shipping confirmation email with tracking as soon as your order leaves our hands.
  • We carefully pack every order to ensure it arrives in perfect condition.
  • If your package is lost or damaged, contact us at customerservice@ohpedics.com so we can help resolve it.
  • We are not responsible for shipping delays caused by weather, holidays, or customs.

📬 Need help?

If you need to change your shipping address, please contact us right away at customerservice@ohpedics.com. We’ll do our best, but changes may not be possible after processing begins.