Shipping Policy

Effective Date: August 1, 2024

Thank you for choosing oh!pedics! We take pride in offering beautifully crafted ballet flats that provide both comfort and style. As part of our commitment to exceptional quality, all our shoes are made to order, ensuring every pair is tailored to meet your needs. Below are the details about our shipping process.

1. Processing Time

All orders are processed in our Miami warehouse. Since our shoes are crafted to order, please allow 3-5 business days for production and quality control before your order is shipped.

2. Shipping Methods and Delivery Times

We offer Standard Shipping for all orders. Delivery typically takes 10 to 20 days from the time the order is shipped. Please note that delivery times are estimates and may vary depending on the shipping carrier and your location.

3. Shipping Costs

We offer free shipping on all orders within the U.S. No shipping fees will be added at checkout.

4. International Shipping

At this time, we only ship within the United States. We do not offer international shipping, but we are exploring options for the future. Stay tuned for updates!

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.

6. Packaging

Your oh!pedics shoes will be carefully packed to ensure they arrive in excellent condition. Our shoes are shipped in high-quality boxes designed to protect the product during transit.

7. Shipping Delays

While we strive to ensure that your order arrives on time, delays may occur due to unforeseen circumstances such as extreme weather, holidays, or shipping carrier delays. We appreciate your patience and understanding during such times.

8. Missing or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at customerservice@ohpedics.com. We will work with the carrier to resolve the issue and ensure your satisfaction.

9. Changing the Shipping Address

If you need to update your shipping address, please do so as soon as possible by contacting us at customerservice@ohpedics.com. We cannot guarantee address changes once the order has been processed or shipped, but we will do our best to accommodate your request.